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Shipping

Shipping - Updated Version: 17 Nov 2021

Important - this page contains important information about shopping with us, please read carefully before placing an order with us.

1. Shipping Fee

International Courier for Plants
Method Country Shipping Fee Phyto. Cert. Shipping Time Remark
Seattle Transship
 
United States
 
$4/Plant $28
7 - 10 Days
N/A
Free Shipping for Order over $300
Direct Courier $39 $39 2 - 4 Days Within 12 Plants OR with Import Permit.
Free Shipping for Order over $800
5 - 8 Days 
Over 13 Plants AND without Import Permit.
Singapore $39 $39 5 - 8 Days  N/A
Free Shipping & Phyto for Order over S$300 5 - 8 Days  N/A
United Kingdom
$39 N/A 5 - 8 Days  N/A
Free Shipping & Phyto over £250 5 - 8 Days  N/A
Korea $35 N/A 5 - 8 Days  10 Plants or fewer; Import Permit is Required
Japan $39 N/A 5 - 8 Days  N/A
Canada $39 $39 ( Optional ) 5 - 8 Days  N/A
India $49 N/A 5 - 8 Days  N/A
Thailand $39 N/A 5 - 8 Days  N/A
Philippines $39 N/A 5 - 8 Days  N/A
Malaysia $39 N/A 5 - 8 Days  N/A
Israel $55 N/A 5 - 8 Days  N/A
Macedonia $79 N/A 5 - 8 Days  N/A
European Union ( Not including Germany ) $79 N/A 5 - 8 Days  No Need Import Permit.
South Africa $79 N/A 5 - 8 Days  N/A
Peru $59 N/A 5 - 8 Days  N/A
Maldives $100 N/A 5 - 8 Days  N/A
Saudi Arabia $180 N/A 5 - 8 Days  N/A
United Arab Emirates $180 N/A 5 - 8 Days  N/A
Serbia $79 N/A 5 - 8 Days  N/A
Chile $69 N/A 5 - 8 Days  N/A
Mexico $39 N/A 5 - 8 Days  N/A
HongKong $8 N/A 5 - 8 Days  N/A
Free Shipping over 350 HKD
TaiWan $39 N/A 5 - 8 Days  N/A

PS: • 12-20 days preparation time before shipping.             • Please provide us import permit if a phytosanitary certificate is needed.

2. Shipping methods

After placing order, it usually take 10-15 days to prepare order and documents before your order is dispatched. Shipping usually takes 2-8 days depends on the shipping option chosen. Generally speaking, it takes around 3 weeks to receive your order.

3. Weather and delay due to extreme weather

We constantly track weather of your location to ensure that the creature could arrive smoothly.

It’s our top priority to protect the well-being of your selected creature or plant. Under certain weather conditions, we have no choice but to delay shipment. For example, we won’t ship when expected temperature of your location is over 35°C(95°F)/below 0°C (32°F) or there’s expected extreme weather condition like hurricane or rainstorm. We will definitely let you know once this happens, and your patience is truly appreciated..

4. Packaging

We wrap and pack our plants in careful manner. We choose the right packaging material in accordance with the product selected and weather. For example, when temperature of your location is lower then 15° C(59°F) , we will use foam box and heat pack instead of paper box to pack plants/pets. We also use paper towels or sphagnum to keep the root of the plants/pets humid.

5. Delay in shipment

The health and well-being of your plants/pets is our first and foremost concern. You will be notified via email if we opt to delay shipment of your order due to weather conditions or potential delays in transit.

6. Holidays

Please check our home page for holiday notice. During holiday seasons, local couriers may undergo severe delays. We will need more time to process your order and arrange for the logistics. We appreciate your patience and understanding.

7. Paperworks
Orders to USA
  • • You must purchase a phytosanitary certificate from us; no import permit is required if you’re importing not over 12 plants or choosing our transship service. If you order 13 plants or more and choose direct ship, please send us your import permit. You can apply a 3 year import permit online.
  • • Any purchase of 13 plants or more will require a valid import permit and relevant label.
  • • Customers from Hawaii, Alaska, Guam and other relevant territories, please contact your local authorities before ordering. You may need special permits, declarations or treatments.
Orders to Canada
  • • We would only be providing you a phytosanitary certificate if you provide us with a valid import permit (listing Hong Kong as the country of origin and unrooted plants can be shipped). In this case, plants will be sent unrooted and live arrival guarantee won’t apply.
  • • If you choose to ship with no paperwork, it is at your own risk.
Orders to Japan
  • • You must purchase a phytosanitary certificate from us.
  • • No import permit is required.
Orders to South Korea
  • • An Import permit is required. You may apply online.
  • • You must purchase a phytosanitary certificate from us if you order 10 or more plants.
Ordersa to Singapore
  • • You must purchase a phytosanitary certificate from us; no import permit is required.
Ordersa to Hong Kong
  • • No import permit and phytosanitary certificate are required.
Orders to India
  • • No import permit and phytosanitary certificate are required.
8. Import Duty / Fee / Surcharge

The shipping fee of USA, Singapore & Hong Kong include duty or surcharge that may be imposed by the customs or courier for the propose of inspecting the parcel.

As a rule of thumb, we will not provide refund in any form for any confiscation, abandone or return of parcel or any issue to the product due to delay in delievry if such arises in connection with or due to any reason of or caused by the customer – including customer refuses to or delays in provide certain information, or he rejects to receive a parcel.

Customers from any other countries are responsible for taking care of the import duty, fee or surcharge of your destination if any. In case any of such duty or fee is imposed, you should receive an SMS / email / call from the courier. Please pay the relevant duty or fee ASAP to expedite customs clearance procedures. My Home Nature is not responsible for this charge.

As a rule of thumb, we will not provide refund in any form for any confiscation, abandone or return of parcel or any issue to the product due to delay in delievry if such arises in connection with or due to any reason of or caused by the customer – including customer refuses to or delays in provide certain information, or he fails to pay duty, fee or surcharge, or he rejects to receive a parcel.

We reserve the right not to offer service or sell to anyone who attempts to or has a record of non-compliance with our terms or conditions.

9. Free Shipping & Free Phytosanitary Certificate / Transship Documents

Free Shipping to USA for plant order over $300 .

Free Shipping to Singapore for plant order over $300.

Free Shipping to UK for plant order over £250.