Order & Shipping Information

Please read and understand the following information before placing an order:

 

Order Cutoff

We are shipping from China. It takes us several days to sort orders and prepare the living products and export/import documents for international shipping. Because of this, orders must be placed by noon TUESDAY(GMT +8, Beijing time zone) in order to ship on the following TUESDAY. (Exception on extreme weather)

 

Shipping during extreme weather

We usually ship our pet creatures and plants in a styrofoam box. When the temperatures are below 15°C (59°F) or above 35°C (95°F ) in either of departure locations or destination locations, there is likely to be shipping delay, as even with good insulation, extreme cold or heat will kill shipped creatures and plants. We track forecast low/high temperatures very closely for every single order by using a 7-day forecast on https://www.theweathernetwork.com/. Other unexpected weather events could cause a shipping delay including a large storm or hurricane.

 

Holidays

Please check our home page for holiday notice. During holiday seasons, local couriers experience severe delays as a result of the holiday shipping rush. It is the reason that we need to manage our shipping schedule to avoid this to the best degree possible. Please place the order ahead or just feel free to contact us for a gift certificate that someone can spend after the holidays!

 

US~US