Ordering Information

Please read the following before making an order with us. We hope you will like the nature we bring you!

These terms below and those in other pages of this site (the "Terms") constitute a legally binding agreement between you and My Home nature regarding the transaction(s) between you and us.

My Home Nature reserves the right, at its discretion, to change, modify, add, or remove portions of these Terms at any time by posting the amended Terms. Please check these Terms periodically for changes. Your continued use of the site or the completion of any transaction(s) after the posting of changes constitutes your binding acceptance of such changes. In addition, when purchasing a particular product, you may be subject to additional terms applicable to such product. All such terms are hereby incorporated by reference into the Terms.


1. What documents do I need to import to my country?

For most countries or regions, the local customs would usually require a phytosanitary certificate (that in most cases we can help prepare one at costs of US$39). You may also need an import permit for some countries which you need to be responsible for the application of such as well.

Currently, we are able to sort out import issues / documents for orders to US, Canada, Japan, South Korea, Singapore and Malaysia; please reach out to us for more information if needed . For other countries, please check with your local authority.

You will be responsible for any import or relevant regulatory issue of your order.

Please read our policy about Import Issue and Import Duty carefully before placing an order.box.

2. Can I buy plants, animals and equipments in one go?

Due to cross border logistics and regulatory constraints, we can only ship one category of products (plants, animals or equipment) in a single shipment. Therefore, please make separate orders if you want to buy more than one categories of products (e.g one order for plants and one order for equipment).

3. Can I add, remove or exchange products to my existing order? Can I combine my orders?

If you want to add, remove or exchange products (subject to availability) to your order, please email us at shop@myhomenature.com within 5 days from the date of order. Any request made after such 5-day period will not be accomodated.

Any combination of orders can only be made if the second order is made within 5 days from the date of the first order. No more than two (2) orders can be combined. Any combination of orders shall still be under 12 plants.

Also, in case there is any fund has to be refunded to you due to the price difference of the products, we will charge a 7.5% administrative fee on such amount. Only store credit will be refunded.

In order to allow us a smooth warehouse operation, you can only make modification to each order once. We appreciate your understanding.

4. I am not sure how to take care of the creature?

Please see our tips on caring the plants after tranit here (https://www.myhomenature.com/plant-after-transit). We also recommend you to conduct research as there are plenty of wonderful and handy caring tips around the internet. If you are still unsure, just reach out anytime, our plant/animal expert will be more than happy to assist you..

5. Your chosen plant is no longer available?

Sometimes we may have to cancel some of your orders due to conditions of the chosen plants, plants are selling faster than we expect etc. In such case, we will notify you and offer you a refund of such affected product.

6. The plants arrived do not look like the photos you listed?

Plants are like humans, and everyone is different. Photos are for reference only and the shape and size of the creature may vary. If you are not sure please feel free to contact us anytime. Also, as we are shipping the plants to you from the oriental, and we do not send with pot or soil, it is common that the plant may be shocked after transit. It takes time for the plant to be acclimated upon arrival. We recommend you to read our page “How to take care of the plant upon transit” before making an order.