Shipping Information

Important - this page contains important information about shopping with us, please read carefully before placing an order with us.

1. Shipping Fee for Plants

 

Country Shipping Fee Phyto. Cert. Days Remark
USA $39,
Free Shipping over $300		 $39,
Free Phyto over $500		 2 - 4 Within 12 Plants OR with Import Permit. 
Singapore Free S$39,
Free Phyto over S$200		 3 - 4 N/A
United
Kingdom		 £40 N/A 4 - 6 N/A
S. Korea $39 N/A 5 - 8 Need Import Permit/Within 10 Plants
Japan ¥5500,
Free Shipping over ¥25000		 ¥5500 5 - 8 N/A
Canada $39,
Free Shipping over $200		 $39
Optional		 5 - 8 Purchase Phyto. need Import Permit
India $69 Optional 5 - 8 N/A
Thailand $29 Optional 5 - 8 N/A
Philippines $29 Optional 5 - 8 N/A
Malaysia $29 Optional 3 - 5 N/A
Indonesia $29 Optional 3 - 5 N/A
Vietnam $29 Optional 3 - 5 N/A
Israel $89 Optional 5 - 8 N/A
Macedonia $69 Optional 5 - 8 N/A
EU $49 N/A 5 - 8 No permit Required
S. Africa $69 Optional 5 - 8 N/A
Peru $69 Optional 5 - 8 N/A
Maldives $69 Optional 5 - 8 N/A
Saudi
Arabia		 $89 Optional 5 - 8 N/A
United Arab
Emirates		 $89 Optional 5 - 8 N/A
Serbia $69 Optional 5 - 8 N/A
Chile $69 Optional 5 - 8 N/A
Mexico $69 Optional 5 - 8 N/A
Hong Kong $9 N/A 2 - 3 N/A
Taiwan $29 Optional 5 - 8 N/A
Kuwait $69 Optional 5 - 8 N/A
Mauritius $69 Optional 5 - 8 N/A
PS: • 12 - 20 days preparation time before shipping.
  • Please provide us import permit if a phytosanitary certificate is needed.

 

2. Shipping Fee for Pets

 

Country Method Shipping Fee Days Remark
USA Direct Courier $79.9 3 - 7 N/A
Canada Direct Courier $59 3 - 7 N/A
UK Direct Courier £40 3 - 7 N/A
Switzerland Direct Courier $50 3 - 7 N/A
Hungary Tranship $49 3 - 7 N/A
Austria Tranship $49 3 - 7 N/A
Bulgaria Tranship $49 3 - 7 N/A
Cyprus Tranship $49 3 - 7 N/A
Croatia Tranship $49 3 - 7 N/A
Denmark Tranship $49 3 - 7 N/A
Estonia Tranship $49 3 - 7 N/A
Spain Tranship $49 3 - 7 N/A
Finland Tranship $49 3 - 7 N/A
France Tranship $49 3 - 7 N/A
Greece Tranship $49 3 - 7 N/A
Ireland Tranship $49 3 - 7 N/A
Latvia Tranship $49 3 - 7 N/A
Lithuania Tranship $49 3 - 7 N/A
Luxembourg Tranship $49 3 - 7 N/A
Malta Tranship $49 3 - 7 N/A
Poland Tranship $49 3 - 7 N/A
Romania Tranship $49 3 - 7 N/A
Slovakia Tranship $49 3 - 7 N/A
Slovenia Tranship $49 3 - 7 N/A
Portugal Tranship $49 3 - 7 N/A
Sweden Tranship $49 3 - 7 N/A
Netherlands Tranship $49 3 - 7 N/A
Belgium Tranship $49 3 - 7 N/A
Czechia Tranship $49 3 - 7 N/A
Italy Tranship $49 3 - 7 N/A
Germany Tranship $49 3 - 7 N/A
Malaysia Direct Courier $59 3 - 7 N/A
Singapore Direct Courier $59 3 - 7 N/A
Japan Direct Courier $59 3 - 7 N/A
S.Korea Direct Courier $59 3 - 7 N/A
PS: • 5 - 7 days preparation time before shipping.

 

3. Preparation Time

After placing order, it usually take 10-15 days to prepare order and documents before your order is dispatched. Shipping usually takes 2-8 days depends on the shipping option chosen. Generally speaking, it takes around 3 weeks to receive your order.

4. Weather and delay due to extreme weather

We constantly track weather of your location to ensure that the creature could arrive smoothly.

If the forecast destination temperature is in the range of 40-59°F（10-15°C), we will wrap the plants by insulation foil in addition to standard packing

If the forecast destination temperature is 23 -58°F（-5-10°C), we will pack the plants in styrofoam box in addition to insulation foil

It’s our top priority to protect the well-being of your selected creature or plant. Under certain weather conditions, we have no choice but to delay shipment. For example, we won’t ship when expected temperature of your location is over 35°C（95°F)/below -5°C (23°F) or there’s expected extreme weather condition like hurricane or rainstorm. We will definitely let you know once this happens, and your patience is truly appreciated..

5. Packaging

We wrap and pack our plants in careful manner. We choose the right packaging material in accordance with the product selected and weather. For example, when temperature of your location is lower then 15° C(59°F) , we will use foam box and heat pack instead of paper box to pack plants. We also use paper towels or sphagnum to keep the root of the plants humid.

6. Delay in shipment

The health and well-being of your plants is our first and foremost concern. You will be notified via email if we opt to delay shipment of your order due to weather conditions or potential delays in transit.

7. Holidays

Please check our home page for holiday notice. During holiday seasons, local couriers may undergo severe delays. We will need more time to process your order and arrange for the logistics. We appreciate your patience and understanding.

8. Import Duty / Fee

The shipping fee of USA, Singapore & Hong Kong include duty or surcharge that may be imposed by the customs or courier for the propose of inspecting the parcel.

As a rule of thumb, we will not provide refund in any form for any confiscation, ance procedures. My Home Nature is not responsible for this charge.

As a rule of thumb, we will not provide refund in any form for any confiscation, abandone or return of parcel or any issue to the product due to delay in delievry if such arises in connection with or due to any reason of or caused by the customer – including customer refuses to or delays in provide certain information, or he fails to pay duty, fee or surcharge, or he rejects to receive a parcel.

We reserve the right not to offer service or sell to anyone who attempts to or has a record of non-compliance with our terms or conditions.