Handling time before dispatching order
We are shipping from Hong Kong, China. We strive to process your order on in-stock items within 5 to 7 business days when possible.
All of our orders are shipped via DHL. DHL will reach you within 5 to 7 business days in most countries.
However, we may opt to delay shipment on some orders of live items placed on Thursday, Friday or weekends until the following week to minimize the amount of time your products will be in a box and/or warehouse. The health and well-being of your plants is our first and foremost concern. You will be notified via email if we opt to delay shipment of your order due to weather conditions or potential delays in transit.
Shipping delay due to quality
In the case of quality issues with our plant material which creates a back order, you will be notified via email. If no substitutes are choosen we will let you know the anticipated ship date of your items or offer you a refund of your back-ordered items.
Shipping during Extreme Weather
We usually ship our pet creatures and plants in a styrofoam box. When the temperatures are below 15°C (59°F) or above 35°C (95°F ) in either of departure locations or destination locations, there is likely to be shipping delay, as even with good insulation, extreme cold or heat will kill shipped creatures and plants. We track forecast low/high temperatures very closely for every single order by using a 7-day forecast on https://www.theweathernetwork.com. Other unexpected weather events could cause a shipping delay including a large storm or hurricane.
Please check our home page for holiday notice. During holiday seasons, local couriers experience severe delays as a result of the holiday shipping rush. It is the reason that we need to manage our shipping schedule to avoid this to the best degree possible. Please place the order ahead or just feel free to contact us for a gift certificate that someone can spend after the holidays!
You will be responsible for any import or relevant regulatory issue of your order.
For plants: The customs usually require a phytosanitary certificate in most countries. However, please note that you may need an import permit for some countries or under some circumstances, which you need to be responsible for the application as well. Suppose you do not purchase the phytosanitary certificate, and it so happens that the custom confiscates your order. We will only refund 50% of the subtotal (exclusive of shipping fees) by way of cash.
You are responsible for taking care of the import duty of your country if any. In case the import duty is imposed, you will usually receive an SMS from the courier. Please pay the tax ASAP to expedite customs clearance procedures. My Home Nature is not responsible for this charge. If the creature does not arrive well or alive due to the late payment of import duty, the Live Arrival Guarantee will not apply. In consequence, we will not refund your money.
Countries we usually ship:
The U.S.: With new USDA regulations, import under 13 plants does not need a USDA import permit to accompany with a phytosanitary certificate (for 48 continent states) See details here. Customers from Hawaii, Alaska, Guam and other territories, please contact your local authorities before ordering in case they might need special permits, declarations or treatments.
Canada: Import permit and phytosanitary certificate is required. Customers are subjected to pay taxes, duties and inspection fee upon arrival. The cost is around CA$20 to CA$30 per shipment.
EU Countries (including UK): No import permit required. Customers are subjected to pay taxes, duties and inspection fee upon arrival. The cost is around EUR 20.00 to 50.00 per shipment.
Philippines: No import permit required.
Japan: No import permit is required.
Singapore: An import permit may be required or can be applied upon arrival, but not necessary for a small order.
Vietnam: Import permit is highly receommended.
Other countries: We can ship to more countries that are not listed above (please note those we don't send below). Please contact your local authorities to see if an import permit is needed or your order is at your own risk.
Countries that we are unable to ship due to the hassels with the customs:
- Central Africa
- North Korea
- Republic of Macedonia
- Saudi Arabia