Please read the following information before placing an order:
Due to the impact of COVID-19, we need more time to prepare and deliver you order. We appreciate your patience and understanding. If you need your order urgently, please contact us at [email protected] before placing an order.
We are shipping from China. It takes us several days to sort orders, transfer live stocks from breeders or suppliers from different cities, and apply export documents or health certificates for international shipping. Based on these procedures, orders must be placed by noon TUESDAY(GMT+8, Beijing time zone) in order to ship on the following MONDAY. (Exception on extreme weather)
Shipping during Extreme Weather
We usually ship our pet creatures and plants in a styrofoam box. When the temperatures are below 15°C (59°F) or above 35°C (95°F ) in either of departure locations or destination locations, there is likely to be shipping delay, as even with good insulation, extreme cold or heat will kill shipped creatures and plants. We track forecast low/high temperatures very closely for every single order by using a 7-day forecast on https://www.theweathernetwork.com. Other unexpected weather events could cause a shipping delay including a large storm or hurricane.
Please check our home page for holiday notice. During holiday seasons, local couriers experience severe delays as a result of the holiday shipping rush. It is the reason that we need to manage our shipping schedule to avoid this to the best degree possible. Please place the order ahead or just feel free to contact us for a gift certificate that someone can spend after the holidays!
Unless you are choosing a delivery option that includes custom clearance, you should be responsible for taking care of any import or relevant regulatory issue of your order. For plants, a phytosanitary certificate is usually required by the custom in most countries. However, please note that for some countries or under some circumstances, you may need an import permit which you need to be responsible for the application. If you do not purchase the phytosanitary certificate and it so happens that you order is confiscated by the custom, we will only refund 50% of the subtotal (exclusive of shipping fees) by way of cash.
Unless you are choosing a delivery option that includes custom clearance and duty, you should be responsible for taking care of the import duty of your country, if any. In case import duty is imposed, usually you will receive a sms from the courier. You should pay the duty ASAP so to expedite custom clearance procedures. My Home Nature is not responsible for the payment of custom duty. In case there’s any delay of the payment import duty by the customer, and the creature does not arrive well or alive, the Live Arrival Guarantee would not apply and we will not be refunding any shipping fee and custom duty paid.
Countries we usually ship:
THE UNITED STATES: With new USDA regulations, import under 13 plants does not need a USDA import permit to accompany with a phytosanitary certificate (for 48 continent states)See details here. Customers from Hawaii, Alaska, Guam and other territories, please contact your local authorities before ordering in case they might need special permits, declarations or treatments.CANADA: Import permit and phytosanitary certificate is required. It is advised to order during spring-summer months. Although we use an insulated box and sometimes a heat pack, the plants affected by freezing weather may be shocked and challenging to recover.
Countries that we are unable to ship:
- Central Africa
- North Korea
- Republic of Macedonia
- Saudi Arabia