Important - this page contains important information about shopping with us, please read carefully before placing an order with us.
Preparation of Order
We are shipping from Hong Kong, China. Usually it takes us 10 to 21 days to prepare your order then ship once it is placed.
Shipping serviceAll of our orders are shipped via selected courier service provider (for US orders, we usually use UPS services). Generally speaking, the order takes 5 to 7 business days to reach in most countries. Overall, it will take up to a month to receive your order from the date of placing.
However, we may opt to delay shipment on some orders of live items placed on Thursday, Friday or weekends until the following week to minimize the amount of time your products will be in a box and/or warehouse. The health and well-being of your plants is our first and foremost concern. You will be notified via email if we opt to delay shipment of your order due to weather conditions or potential delays in transit.Shipping delay due to quality
In the case of quality issues with our plants which creates a back order, you will be notified via email. If no substitutes are available we will let you know the anticipated ship date of your items or offer you a refund of your back-ordered items by way of store credit.Shipping during Extreme Weather
We ship on the right weather and choose the right packaging material in accordance with the product selected and weather.
Right packaging - For plant orders, when temperature of your location is lower then 15° C(59°F) , we will use foam box and heat pack instead of paper box.
Delay of shipment - however, under certain weather conditions, we have no choice but to delay shipment. For example, we won’t ship when expected temperature of your location is over 35°C（95°F)/below 0°C (32°F) or there’s expected extreme weather condition like hurricane or rainstorm. It’s our top priority to protect the well-being of your selected creature or plant. We will definitely let you know once this happens, and your patience is truly appreciated.
We track the weather of your location closely based on the forecast information according to https://www.theweathernetwork.com.Holidays
Please check our home page for holiday notice. During holiday seasons, local couriers may undergo severe delays. We will need more time to process your order and arrange for the logistics. We appreciate your patience and understanding. Yet, to secure the items you have chosen, we recommend you to place order first.
You will be responsible for any import or relevant regulatory issue of your order, including provision of any infomation that is required by your local government agencies or any payment of duty or fee imposed by them. Currently, we are able to sort out import issues of plants of the US, Canada, Japan, South Korea and Singapore; for other countries, please check with your local authority.
The customs usually requires a phytosanitary certificate in most countries. However, please note that you may need an import permit for some countries or under some circumstances, which you need to be responsible for the application as well.
Assuming import of your order could not meet the relevant import rules of your destination (not due to customer's reason), and it so happens that the customs or any relevent authority confiscates, destroys or returns your order, we will refund 50% of the product price (exclusive of shipping fees and photosanitary certificate (if any)).
However, in case it's reason of customer causing such import issue, for example, customer refuses to provide certain infomation or fail to pay duty / fees, we will not provide any refund.Import Duty and Other Fees
You are responsible for taking care of the import duty and / or brokerage fee of your destination if any. In case the import duty and / or brokerage fee is imposed, you will usually receive an SMS from the courier. Please pay the relevant duty or fee ASAP to expedite customs clearance procedures. My Home Nature is not responsible for this charge. If the creature does not arrive well or alive due to the late payment of import duty, or if you choose not to pay and receive the package, the Live Arrival Guarantee will not apply. In consequence, we will not provide any refund.
Countries we usually ship:
U.S: As long as you purchase not over 12 plants, you don’t need an import permit.. Customers from Hawaii, Alaska, Guam and other territories, please contact your local authorities before ordering in case they might need special permits, declarations or treatments.
Non US Countries: Japan, South Korea, UK, most EU countries, Singapore, the Philippines and Vietnam. For specific import requirement, please check with our customer service team or local authority if you’re not sure. Please read the "Import Issue" section above carefully.
Other countries: We can ship to more countries that are not listed above (please note those we don't send below). Please contact your local authorities to see if an import permit is needed or your order is at your own risk. Please read the "Import Issue" section above carefully.Countries that we are unable to ship due to the hassels with the customs:
- Central Africa
- North Korea
- Republic of Macedonia
- Saudi Arabia