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Shipping Infomration - Updated Version: 24 May 2021

Important - this page contains important information about shopping with us, please read carefully before placing an order with us.

1. Countries that we ship to and those we don't

We ship globally but at the moment not to the following countries or regions:-.

  • Afghanistan
  • Angola
  • Argentina
  • Australia
  • Austria
  • Bahamas
  • Belarus
  • Botswana
  • Brazil
  • Central Africa
  • Ecuador
  • Germany
  • India
  • Iran
  • Iraq
  • Israel
  • Kosovo
  • Lebanon
  • Macedonia 
  • North Korea
  • Paraguay
  • Peru
  • Republic of Macedonia
  • Russia
  • Saudi Arabia
  • Syria
  • Tunisia
  • Ukraine
  • Uruguay

2. Shipping methods

All of our orders are shipped via selected delivery service provider (currently we use UPS or EMS). Generally speaking, the order takes 5 to 7 business days to reach in most countries. Generally speaking, it will take up 3-6 weeks to receive your order from the date of placing.

3. Weather and delay due to extreme weather

We constantly track weather of your location to ensure that the creature could arrive smoothly.

It’s our top priority to protect the well-being of your selected creature or plant. Under certain weather conditions, we have no choice but to delay shipment. For example, we won’t ship when expected temperature of your location is over 35°C(95°F)/below 0°C (32°F) or there’s expected extreme weather condition like hurricane or rainstorm. We will definitely let you know once this happens, and your patience is truly appreciated..

4. Packaging

We wrap and pack our plants in careful manner. We choose the right packaging material in accordance with the product selected and weather. For example, when temperature of your location is lower then 15° C(59°F) , we will use foam box and heat pack instead of paper box to pack plants. We also use paper towels or sphagnum to keep the root of the plants humid.

5. Delay in shipment

The health and well-being of your plants is our first and foremost concern. You will be notified via email if we opt to delay shipment of your order due to weather conditions or potential delays in transit.

6. Holidays

Please check our home page for holiday notice. During holiday seasons, local couriers may undergo severe delays. We will need more time to process your order and arrange for the logistics. We appreciate your patience and understanding.

7. Import Issues

While we will be taking care of the exporting of plants from our location, you should figure out and comply with the import regulations of your location, that may include payment of any duties, fees or surcharges imposed by your local authority or courier.

8. Paperworks

For most countries or regions, a phytosanitary certificate is required for import of plants; while you may also need an import permit. In such case, you have to provide us with such permit and other documents required before shipment.

Orders to US
  • • You must purchase a phytosanitary certificate from us; no import permit is required if you’re importing not over 12 plants.
  • • Any purchase of 13 plants or more will require a valid import permit and relevant label.
  • • Customers from Hawaii, Alaska, Guam and other relevant territories, please contact your local authorities before ordering. You may need special permits, declarations or treatments.
  • • During tranit, courier may on behalf of USDA APHIS request information or document from you, and in some circumstances that can include your tax ID. Also, duty, fee or surcharge may be imposed.
  • • You must attend to such request in an immediate manner (including payment of duty, fee or surcharge). If you fail to meet such request on time, My Home Nature will not be responsible for (a) any issue of the products arising due to delay in delivery (which means there will be no Live Arrival Guarantee) or any confiscation, abandon or return of package.
Orders to Canada
  • • We would only be providing you a phytosanitary certificate if you provide us with a valid import permit (listing Hong Kong as the country of origin and unrooted plants can be shipped). In this case, plants will be sent unrooted and live arrival guarantee won’t apply.
  • • If you choose to ship with no paperwork, it is at your own risk.

Orders to Japan & South Korea – please contact our team for details.

Orders to EU and UK
  • • As of now we could not prepare phytosanitary certificate for export of plants to such regions.
  • • If you place a order with no paperwork, it is at your own risk.
Orders to any other countries and regions
  • • We would only be providing you a phytosanitary certificate if you provide us with a valid import permit (listing Hong Kong as the country of origin) and the details on the local regulatory requirements on the phytosanitary certificate.
  • • If you choose to ship with no paperwork, it is at your own risk.

In case you place an order at an option with no paperwork, and if there is confiscation, return or abandon of package, the maximum responsibility of My Home Nature is capped at 50% of the product price paid by you. There shall be no refund of any shipping fees.

9. Import Duty / Fee / Surcharge

You are responsible for taking care of the import duty, fee or surcharge of your destination if any. In case any of such duty or fee is imposed, you should receive an SMS / email / call from the courier. Please pay the relevant duty or fee ASAP to expedite customs clearance procedures. My Home Nature is not responsible for this charge.

As a rule of thumb, we will not provide refund in any form for any confiscation, abandone or return of parcel or any issue to the product due to delay in delievry if such arises in connection with or due to any reason of or caused by the customer – including customer refuses to or delays in provide certain information, or he fails to pay duty, fee or surcharge, or he rejects to receive a parcel.